Privacy Policy

The data controller responsible for processing personal data is Jenny Vera Spa, an advanced aesthetic center located at:

Edificio Plaza Médica, 4th floor, Av. Manuel de J. Calle, Cuenca, Ecuador.

For any questions regarding the processing of your personal data, please contact us through the means indicated at the end of this policy.

Through the contact and appointment booking form available on our website, we collect the following personal information:

• Full name

• Phone number

• Email address

• Service of interest (selected by the user)

• Message or additional inquiry (optional)

We do not collect sensitive data such as financial information, detailed health information, or information from minors through this form.

The personal data collected is used exclusively for the following purposes:

• Responding to inquiries and requests for information about our services.

• Scheduling and confirming appointments for aesthetic treatments.

• Sending appointment reminders previously requested.

• Providing post-treatment follow-up when necessary.

We do not use your data to send unsolicited commercial communications (spam), nor do we use it for any purpose other than those directly related to the provision of our services.

Jenny Vera Spa does not sell or rent your personal data to third parties.

The data you voluntarily provide through our contact form (name, phone number, email address and service of interest) is not shared with advertising platforms or social networks.

Your data may only be shared in the following circumstances:

• With technology service providers who assist us in operating the website (such as transactional email and hosting services), under strict confidentiality agreements.

• With Meta Platforms, Inc., which receives browsing data (pages visited, IP address and cookie identifiers) through the tracking pixel described in section 8, for advertising measurement purposes. This transfer does not include contact form data.

• When required by competent authorities in compliance with legal obligations in force in Ecuador.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Contact data and appointment requests are retained for a maximum period of 2 years from the last interaction.

• Data related to treatments performed may be retained for up to 5 years for service quality and clinical follow-up reasons.

After these periods, your data will be securely deleted from our systems.

In accordance with Ecuador's Organic Law on Personal Data Protection (LOPDP), you have the right to:

• Access: request information about the personal data we hold about you.

• Rectification: request correction of inaccurate or incomplete data.

• Erasure: request deletion of your data when it is no longer necessary for the purpose it was collected.

• Objection: object to the processing of your data in certain circumstances.

• Portability: request the transfer of your data in a structured format.

• Restriction: request limitation of the processing of your data in certain cases.

To exercise any of these rights, please contact us through the means indicated in the contact section.

Jenny Vera Spa implements appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration.

Our website uses encrypted connections (HTTPS) to ensure the security of information transmitted through the contact form.

Access to personal data is restricted solely to authorized personnel who need this information to perform their duties.

Our website uses technical cookies necessary for its proper functioning. These cookies do not collect personally identifiable information and are strictly necessary for the site's operation.

We also use the following measurement technologies:

• Traffic analytics: we record, in aggregate form, the pages visited, country of origin and device type, without identifying individual visitors.

• Meta Pixel (Facebook and Instagram): it sets the "_fbp" cookie and reports to Meta Platforms, Inc. which pages you visit on this site, including requests to contact us via WhatsApp. We use it to measure the performance of our advertising and to show ads to people who have already visited our website.

You can opt out of this tracking at any time: by blocking or deleting cookies in your browser settings, using private browsing mode, or adjusting your ad preferences in your Facebook or Instagram account. Blocking these cookies does not affect the operation of the site or your ability to contact us.

Jenny Vera Spa reserves the right to modify this Privacy Policy to adapt it to legislative, jurisprudential, or business practice changes.

Any modifications will be published on this same page with the corresponding update date. We recommend reviewing this policy periodically.